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1. What is Tririga software?
IBM TRIRIGA offers a single system to achieve the life cycle of services. It distributes business analytics, serious alerts and automatic procedures to increase discernibility, control & automation of real estate management, capital projects, space management, facility maintenance and energy management. IBM TRIRIGA offers a combined workplace management system towards increase operative, financial and environmental presentation of services

2. What is the IBM Software Support organization?
IBM Support is a global network of support centers with knowledge across IBM's broad product portfolio. The organization's teams of individuals work together with the goal of providing the finest possible platform and cross-platform software support. For multifaceted problems, IBM Support has specified; skilled product teams with access to experts in IBM's Development Laboratories.

3. What can I expect when I contact IBM Support?
The TRIRIGA Support team will be combined into the IBM Software Support organization. Their expertise, backed through IBM's support resources, will allow TRIRIGA customers to enjoy the service brilliance that differentiates IBM in the marketplace, providing:

• Quick response to your calls
• Ongoing communication regarding your problem status through problem resolution
• Ownership of your call
• A definite appreciation process when management assistance is required
• A commitment to continuous improvement of IBM's support service procedures.

4. When will TRIRIGA Support be integrated to IBM Support?
TRIRIGA customers will receive a welcome letter with information concerning what to expect during the transition of support. This will be sent to your company's nominated Site Technical Contact (STC), the main TRIRIGA technical contact at your company who approves individuals to use the online SR support system. Additional emails will be sent representing numerous phases of the transition, including IBM Customer Number (ICN) assignment, web tool setup, and when to begin calling IBM.

5. Why is the IBM Customer Number so important?
The IBM Customer Number is used to recognize your company and your capability to receive technical support. Once you receive your ICN, we recommend that you communicate this identifier to any individual within your organization that requirements to contact IBM Support via telephone or via the online SR support system.

6. What if my TRIRIGA maintenance contract is about to expire and I want to renew?
TRIRIGA customers are encouraged to renew prior to their maintenance due date in order to avoid any intermissions in support. Please contact your TRIRIGA Sales Account Representative for more information.

7. What if my company already has an IBM maintenance agreement through Passport Advantage for a different product?
If your company is already registered in Passport Advantage for a non-TRIRIGA product, your company will still be set up with a separate ICN for your TRIRIGA products. Once the original TRIRIGA maintenance contract expiration date passes, you might wish to work with your Sales Account Representative to decide if you want to combine your products under a single ICN.

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